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Grievance & contact

A named person, a published address, and a response window we hold ourselves to.

Appointed under the DPDP Act. Handles complaints about how your personal data has been handled, and escalations from the data-rights process.

Registered address, India. Postal grievances accepted.

Questions about access, sessions, pricing or partnerships — anything that is not a data grievance.

Our response commitment

Step
Acknowledged within 72 hours, with a reference number.
Step
Assigned to the Grievance Officer, not to a queue.
Step
Substantive response within 30 days, in the language you wrote in.
Step
If unresolved, we tell you how to complain to the Data Protection Board.

Prefer to start with a specific request?

Access, correction, erasure and consent withdrawal are faster through the data rights page — they arrive pre-categorised.