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Your data rights
Six things you can ask us to do. Pick one — we'll tell you what happens next and how long it takes.
What would you like to do?
Get a copy of my data
A summary of everything we process about you, and who it has been shared with. Delivered within 30 days.
Request a copyCorrect something
Fix details that are wrong, incomplete or out of date. Your issued report is immutable — a correction is recorded alongside it, never written over it.
Request a correctionDelete my data
We erase everything we have no lawful reason to keep, and tell you plainly what must be retained and why.
Request erasureWithdraw my consent
Stops future processing immediately. Your existing report stays available to you unless you also ask for erasure.
Withdraw consentNominate someone
Name a person who can exercise these rights on your behalf if you are unable to.
Add a nomineeRaise a grievance
Not satisfied with how a request was handled? Go straight to our Grievance Officer.
Raise a grievanceWhat happens after you ask
- Step
You submit the request and verify it from the email on your account.
- Step
We acknowledge within 72 hours with a reference number.
- Step
We act, and tell you exactly what we did — and anything we could not do, and why.
- Step
Closed within 30 days. Unhappy? Escalate to the Data Protection Board.
No fee, no account downgrade, and no effect on the session you have already booked.